Complaints process assistant
Staff ask what process step comes next
Where the action happens
Copilot Chat / Teams
Product or feature needed
M365 Copilot agent
AI required
Yes
Extra credits
Depends on licensing and metering
Technical skill
Medium
Risk level
High
Watch-outs for Tier 1A
- Do not start with HR, malpractice, appeals, complaints, candidate evidence or live assessment materials.
- Every agent should have an owner, scope, knowledge source list, review date and escalation route.
- IT should monitor agent creation, sharing and use.
Disclaimer: Always follow your organisation's internal guidance and policies regarding AI usage. The suggestions in this guide have been created to the best of accuracy, but Microsoft licensing, pricing and feature availability change frequently — treat them as a planning baseline, not a procurement quote.
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