Use-case library
94 practical Copilot and Power Platform use cases for awarding organisations. Open a use case to see details and confirm whether it works in practice.
Showing 94 of 94 use cases
Summarise public guidance
Summarise a public Ofqual consultation for a policy meeting
Where: Copilot Chat
Draft meeting questions
Prepare questions for a qualification review meeting
Where: Copilot Chat
Rewrite centre guidance
Turn a dense policy note into plain-English centre guidance
Where: Copilot Chat
Create first-draft FAQs
Draft FAQs from approved public guidance
Where: Copilot Chat
Summarise anonymised survey comments
Identify themes from centre feedback after removing names and sensitive data
Where: Copilot Chat file upload
Build a project note space
Keep sources, notes and draft actions for a qualification update
Where: Copilot Notebooks
Convert chat output into a working page
Create an editable action plan from a Copilot answer
Where: Copilot Pages
Draft a webinar outline
Create a centre webinar structure on assessment malpractice prevention
Where: Copilot Chat
Explain spreadsheet formulas
Ask how to calculate late centre submissions by month
Where: Copilot Chat
Challenge a proposal
Ask Copilot to find weaknesses in a draft qualification launch plan
Where: Copilot Chat
Create a simple centre query intake process
Form submission creates a SharePoint List item
Where: Forms, Lists, Power Automate
Send acknowledgement emails
Automatically acknowledge a centre query
Where: Power Automate
Create Teams alerts
Notify quality team when a centre risk form is submitted
Where: Power Automate
Track qualification review actions
Store actions in Lists and remind owners
Where: Lists, Planner, Power Automate
Save attachments
Save emailed centre documents to SharePoint
Where: Power Automate
Regulatory research helper
Agent that checks public Ofqual, JCQ or DfE pages
Where: Copilot Chat / Agent Builder
Assessment terminology coach
Agent explains terms such as validity, reliability and standardisation
Where: Copilot Chat / Agent Builder
Prompt coach
Agent helps staff write safer prompts
Where: Copilot Chat / Agent Builder
Public consultation monitor
Agent helps find and summarise public consultations
Where: Copilot Chat / Agent Builder
Centre guidance drafting helper
Agent follows AO tone-of-voice instructions
Where: Copilot Chat / Agent Builder
UK jurisdiction checker
Agent reminds staff to check England, Wales, Scotland and Northern Ireland differences
Where: Copilot Chat / Agent Builder
AI in assessment reading assistant
Agent summarises public research and policy
Where: Copilot Chat / Agent Builder
Meeting challenge agent
Agent asks critical questions before a governance meeting
Where: Copilot Chat / Agent Builder
Draft a qualification specification
Use approved source notes to draft sections of a specification
Where: Word
Improve policy wording
Rewrite a draft reasonable adjustments policy for clarity
Where: Word
Compare document versions
Identify changes between old and new centre guidance
Where: Word / Copilot Chat
Create a board paper
Draft a paper from meeting notes and approved files
Where: Word / Copilot Chat
Analyse centre support trends
Explore query volumes by topic and month
Where: Excel
Analyse EQA action themes
Summarise trends in action plans
Where: Excel
Create centre webinar slides
Turn guidance into training slides
Where: PowerPoint
Summarise long email threads
Understand a centre issue before replying
Where: Outlook
Draft email responses
Draft a response using approved tone and source material
Where: Outlook
Meeting recap
Extract decisions and actions from a Teams meeting
Where: Teams
Catch up after leave
Ask what changed on a qualification project while absent
Where: Copilot Chat
Find previous decisions
Ask what was decided about an assessment approach
Where: Copilot Chat
Research regulatory change
Produce a briefing on a new policy or consultation
Where: Researcher
Investigate operational trends
Explore patterns in support or quality data
Where: Analyst
Build a qualification review Notebook
Keep files, pages and notes in one AI-assisted workspace
Where: Copilot Notebooks
Published policy assistant
Staff ask questions about approved policies only
Where: Copilot Chat / Agent Builder
Centre support assistant
Support staff find approved responses to common centre questions
Where: Copilot Chat / Teams
Qualification development assistant
Product staff find templates, old decisions and process steps
Where: Copilot Chat
EQA methodology assistant
Quality team asks about EQA approach and approved visit processes
Where: Copilot Chat / Teams
Complaints process assistant
Staff ask what process step comes next
Where: Copilot Chat / Teams
Onboarding assistant
New staff ask about organisational process and terminology
Where: Teams
Product knowledge assistant
Staff ask about qualification rules and public documentation
Where: Copilot Chat
Accessibility guidance assistant
Staff ask for relevant guidance and templates
Where: Copilot Chat
Governance evidence assistant
Staff find evidence for audits and board papers
Where: Copilot Chat
Template assistant
Staff find approved templates and examples
Where: Copilot Chat
Centre query intake
Forms submission creates a List item and Teams alert
Where: Power Automate
Qualification review tracker
New document upload creates Planner tasks
Where: Power Automate
Conflict declaration reminders
Staff receive scheduled reminders and managers see completion
Where: Power Automate
EQA action tracking
Overdue EQA actions trigger Teams notifications
Where: Power Automate
Complaint acknowledgement
Email receipt creates a case record and acknowledgement
Where: Power Automate
Centre approval checklist
Checklist item changes trigger reviewer notifications
Where: Power Automate
Document upload notification
New centre document alerts the right team
Where: Power Automate
Policy review reminder
Scheduled reminders for policy owners
Where: Power Automate
Meeting action reminders
Actions from a List trigger reminder emails
Where: Power Automate
Governance evidence tracker
Evidence request status updates stakeholders
Where: Power Automate
Classify centre emails
Label emails as assessment, registration, finance, quality or complaint
Where: Power Automate
Draft acknowledgement
Create a draft response based on incoming email
Where: Power Automate + Outlook
Extract invoice data
Pull supplier, amount and date from invoice PDFs
Where: Power Automate
Extract EQA report actions
Pull action owners and deadlines from reports
Where: Power Automate
Summarise consultation responses
Group themes from submitted responses
Where: Power Automate
Translate draft guidance
Produce draft translation for review
Where: Power Automate
OCR scanned forms
Convert scanned centre forms into text
Where: Power Automate
Detect missing fields
Identify missing content in submitted templates
Where: Power Automate
Prioritise urgent complaints
Flag emails that may need urgent attention
Where: Power Automate
Summarise meeting transcripts
Convert transcript into draft action log
Where: Power Automate
Centre case-management app
Manage queries, complaints, actions and status in one place
Where: Power Apps
Complaints and appeals tracker
Manage deadlines, evidence and review stages
Where: Power Apps
Qualification development register
Track qualification ideas, approvals and review dates
Where: Power Apps
EQA visit app
Capture visit notes, actions and follow-ups
Where: Power Apps mobile app
Conflicts register
Capture and manage conflicts of interest
Where: Power Apps
Connect to assessment platform
Push or pull data from a line-of-business system
Where: Power Automate Premium
Legacy system assistant
Attended desktop automation for repetitive entry
Where: Power Automate Desktop
Operational dashboard
Show query volumes, EQA actions and complaint timelines
Where: Power BI
AI dashboard explanation
Ask Copilot to explain trends in Power BI
Where: Power BI
Document QA app
Staff submit documents and receive checklist feedback
Where: Power Apps + Power Automate
Centre-facing FAQ agent
Centres ask questions about published guidance
Where: Copilot Studio web agent
Internal IT help agent
Staff ask for IT help and create tickets
Where: Copilot Studio in Teams
Qualification approval assistant
Helps staff follow internal approval process
Where: Copilot Studio
EQA action assistant
Helps staff create and track EQA actions
Where: Copilot Studio + Power Automate
Governance evidence assistant
Finds relevant evidence for audits
Where: Copilot Studio
Policy impact agent
Identifies which documents may be affected by a policy change
Where: Copilot Studio
Finance enquiry agent
Answers supplier or budget process questions
Where: Copilot Studio
Public information agent
Answers questions from public website content only
Where: Copilot Studio
Overnight registration validation
Check records and flag exceptions
Where: Power Automate Process
Legacy data entry bot
Enter data into a system without API access
Where: Hosted Process
Continuous document intake
Process submitted documents and route exceptions
Where: Power Automate + AI Builder
Regulatory monitoring
Watch sources and alert policy owners
Where: Power Automate / Copilot Studio
Certificate production preparation
Prepare records for certificate processing
Where: Power Automate / RPA
Agent inventory
Register owners, scopes and data sources for every agent
Where: Agent 365 / admin tools
Agent access review
Check which agents can access which knowledge sources
Where: Admin centre / Agent 365
Shadow agent detection
Identify unmanaged or ownerless agents
Where: Admin centre / Agent 365