Centre case-management app
Manage queries, complaints, actions and status in one place
Where the action happens
Power Apps
Product or feature needed
Power Apps Premium, possibly Dataverse
AI required
No
Extra credits
No, unless AI added
Technical skill
Medium to high
Risk level
High
Watch-outs for Tier 4
- Power Apps built for production usually need paid licences for users.
- Dataverse and premium connectors change the cost profile.
- Power BI Copilot should not be assumed to come with Power BI Pro alone.
- Apps handling regulated decisions need audit trail, retention and access design.
Disclaimer: Always follow your organisation's internal guidance and policies regarding AI usage. The suggestions in this guide have been created to the best of accuracy, but Microsoft licensing, pricing and feature availability change frequently — treat them as a planning baseline, not a procurement quote.
Community feedback
Has your organisation tried this? Confirm whether it's possible, whether it's useful, and share any tips.
0
Confirmed possible
0
Reported not possible
0
Found it useful
0
Not useful
Loading feedback…