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Richer Agents: Work-grounded and shared AgentsMedium riskUpdated 3 SeptAI requiredCredits may apply

Onboarding assistant

New staff ask about organisational process and terminology

Where the action happens

Teams

Product or feature needed

M365 Copilot agent

AI required

Yes

Extra credits

Depends on licensing and metering

Technical skill

Medium

Risk level

Medium

Watch-outs for Richer Agents

  • Start with narrow, approved sources rather than broad organisational grounding.
  • Sharing an Agent does not guarantee every recipient has the licence or permissions needed to use all of its capabilities.
  • Add co-ownership, a source list, intended users and a review date before a personal experiment becomes team capability.
  • Test with real target users because their source permissions may differ from the Agent owner's.
Disclaimer: Always follow your organisation's internal guidance and policies regarding AI usage. The suggestions in this guide have been created to the best of accuracy, but Microsoft licensing, pricing and feature availability change frequently — treat them as a planning baseline, not a procurement quote.

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