Product knowledge assistant
Staff ask about qualification rules and public documentation
Where the action happens
Copilot Chat
Product or feature needed
M365 Copilot agent
AI required
Yes
Extra credits
Depends on licensing and metering
Technical skill
Medium
Risk level
Medium
Watch-outs for Tier 1A
- Do not start with HR, malpractice, appeals, complaints, candidate evidence or live assessment materials.
- Every agent should have an owner, scope, knowledge source list, review date and escalation route.
- IT should monitor agent creation, sharing and use.
Disclaimer: Always follow your organisation's internal guidance and policies regarding AI usage. The suggestions in this guide have been created to the best of accuracy, but Microsoft licensing, pricing and feature availability change frequently — treat them as a planning baseline, not a procurement quote.
Community feedback
Has your organisation tried this? Confirm whether it's possible, whether it's useful, and share any tips.
0
Confirmed possible
0
Reported not possible
0
Found it useful
0
Not useful
Loading feedback…