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Tier 1A: Internal work-grounded agentsMedium riskAI requiredCredits may apply

Published policy assistant

Staff ask questions about approved policies only

Where the action happens

Copilot Chat / Agent Builder

Product or feature needed

Work-grounded agent

AI required

Yes

Extra credits

Depends on licensing and metering

Technical skill

Medium

Risk level

Medium

Watch-outs for Tier 1A

  • Do not start with HR, malpractice, appeals, complaints, candidate evidence or live assessment materials.
  • Every agent should have an owner, scope, knowledge source list, review date and escalation route.
  • IT should monitor agent creation, sharing and use.
Disclaimer: Always follow your organisation's internal guidance and policies regarding AI usage. The suggestions in this guide have been created to the best of accuracy, but Microsoft licensing, pricing and feature availability change frequently — treat them as a planning baseline, not a procurement quote.

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