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Why can't I see or use that Copilot feature?

Seeing a feature in someone else's account does not mean you automatically have it. Use this page to work out whether the blocker is your licence, admin settings, configuration, permissions, rollout or billing.

Last reviewed 2026-09-05

Work through these checks

  1. Do I have the licence or entitlement this feature requires?

    If not, your manager or licence administrator may need to approve an upgrade or assignment.

  2. Has my administrator made the feature available to me or my group?

    Some capabilities are controlled by tenant settings, security groups, pilot groups or admin policy.

  3. Is the feature configured, not just visible?

    Connectors, agents, Cowork and other experiences may need additional setup before they are usable.

  4. Do I have permission to the data or source it needs?

    Copilot usually respects your existing permissions. A colleague may get a different result because they can access different files, sites, teams or systems.

  5. Has the feature reached my tenant, region or account type?

    Microsoft rolls features out progressively and preview availability can differ.

  6. Does it need usage billing, credits or another paid dependency?

    Some advanced experiences will not operate until billing or capacity has been configured.

Start at the top. Most 'missing feature' problems fit one of these categories.

A common example: connectors

A connector being visible does not necessarily mean you can use it. Your organisation may need to approve the connector, configure the connection, authorise access to the source, and ensure the Copilot or agent experience you are using can consume that source. Your own permissions to the underlying information still matter.

Awarding-organisation risk check

If the feature would touch candidate data, safeguarding, HR, malpractice, appeals, complaints, reasonable adjustments, assessment outcomes or other sensitive information, include that in your request. Technical availability is not the same as organisational approval for the use case.

Related guidance

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