Simple personal or public-information agents
Some staff may be able to create agents from Copilot Chat or Agent Builder. This does not mean they can safely or freely create agents over all organisational knowledge.
Typical products and features
- Copilot Chat agents
- Agent Builder
- Public web grounding
- Instruction-based personal agents
Best-fit users
- Policy officers
- Product officers
- Learning and development staff
- Customer support leads
- Innovation leads
Extra cost risk: Medium if work-data grounding is used
Watch-outs
- A public or instruction-based agent is not the same as an agent grounded in internal SharePoint, Teams or HR content.
- IT should decide whether staff can create, share and publish agents.
- Agents need named owners and review dates.
Example use cases (8)
Regulatory research helper
Agent that checks public Ofqual, JCQ or DfE pages
Where: Copilot Chat / Agent Builder
Assessment terminology coach
Agent explains terms such as validity, reliability and standardisation
Where: Copilot Chat / Agent Builder
Prompt coach
Agent helps staff write safer prompts
Where: Copilot Chat / Agent Builder
Public consultation monitor
Agent helps find and summarise public consultations
Where: Copilot Chat / Agent Builder
Centre guidance drafting helper
Agent follows AO tone-of-voice instructions
Where: Copilot Chat / Agent Builder
UK jurisdiction checker
Agent reminds staff to check England, Wales, Scotland and Northern Ireland differences
Where: Copilot Chat / Agent Builder
AI in assessment reading assistant
Agent summarises public research and policy
Where: Copilot Chat / Agent Builder
Meeting challenge agent
Agent asks critical questions before a governance meeting
Where: Copilot Chat / Agent Builder