Microsoft 365 Copilot licensed user
This tier gives selected users Copilot inside the Microsoft 365 apps they already use. It becomes more useful because it can work with organisational context the user is allowed to access.
Typical products and features
- Copilot in Word
- Copilot in Excel
- Copilot in PowerPoint
- Copilot in Outlook
- Copilot in Teams
- Microsoft 365 Copilot Chat with work context
- Researcher
- Analyst
- Copilot Notebooks
- Copilot Pages
Best-fit users
- Senior leaders
- Heads of qualification
- Policy leads
- Quality assurance leads
- Product managers
- Operations managers
- Customer support managers
- Governance leads
Extra cost risk: Medium; licence required
Watch-outs
- Copilot is only as safe as the underlying permission model.
- Sensitive areas need extra controls before work-grounded Copilot is promoted.
- Model choices such as Auto, Quick response and Think deeper are modes, not always a free choice of model provider.
- Claude access depends on Microsoft feature availability and admin enablement.
Example use cases (15)
Draft a qualification specification
Use approved source notes to draft sections of a specification
Where: Word
Improve policy wording
Rewrite a draft reasonable adjustments policy for clarity
Where: Word
Compare document versions
Identify changes between old and new centre guidance
Where: Word / Copilot Chat
Create a board paper
Draft a paper from meeting notes and approved files
Where: Word / Copilot Chat
Analyse centre support trends
Explore query volumes by topic and month
Where: Excel
Analyse EQA action themes
Summarise trends in action plans
Where: Excel
Create centre webinar slides
Turn guidance into training slides
Where: PowerPoint
Summarise long email threads
Understand a centre issue before replying
Where: Outlook
Draft email responses
Draft a response using approved tone and source material
Where: Outlook
Meeting recap
Extract decisions and actions from a Teams meeting
Where: Teams
Catch up after leave
Ask what changed on a qualification project while absent
Where: Copilot Chat
Find previous decisions
Ask what was decided about an assessment approach
Where: Copilot Chat
Research regulatory change
Produce a briefing on a new policy or consultation
Where: Researcher
Investigate operational trends
Explore patterns in support or quality data
Where: Analyst
Build a qualification review Notebook
Keep files, pages and notes in one AI-assisted workspace
Where: Copilot Notebooks