Power Automate with AI Builder or Copilot Credits
This tier adds AI tasks inside flows. It is useful, but this is where hidden costs and failures appear. If a flow uses an AI Builder action or AI prompt, it needs available AI Builder credits or Copilot Credits.
Typical products and features
- Power Automate
- AI Builder
- Copilot Credits
- OCR
- Document processing
- Prompt actions
- Text classification
- Translation
- Sentiment analysis
Best-fit users
- Power Platform makers
- Operations improvement teams
- IT-supported process owners
- Quality and compliance teams with clear review steps
Extra cost risk: High; AI credits required
Watch-outs
- AI actions can fail if the tenant or environment has no credits.
- Power Automate Premium may still be needed if the flow uses premium connectors.
- AI should create drafts, flags and summaries; it should not make formal AO decisions.
- Consumption forecasting is essential before a pilot becomes business-as-usual.
Example use cases (10)
Classify centre emails
Label emails as assessment, registration, finance, quality or complaint
Where: Power Automate
Draft acknowledgement
Create a draft response based on incoming email
Where: Power Automate + Outlook
Extract invoice data
Pull supplier, amount and date from invoice PDFs
Where: Power Automate
Extract EQA report actions
Pull action owners and deadlines from reports
Where: Power Automate
Summarise consultation responses
Group themes from submitted responses
Where: Power Automate
Translate draft guidance
Produce draft translation for review
Where: Power Automate
OCR scanned forms
Convert scanned centre forms into text
Where: Power Automate
Detect missing fields
Identify missing content in submitted templates
Where: Power Automate
Prioritise urgent complaints
Flag emails that may need urgent attention
Where: Power Automate
Summarise meeting transcripts
Convert transcript into draft action log
Where: Power Automate