Copilot Studio agents
Copilot Studio is for building more structured agents, including agents with actions, channels and controlled knowledge. This is different from casual personal agents in Copilot Chat.
Typical products and features
- Copilot Studio
- Copilot Credits
- Knowledge sources
- Generative answers
- Topics and instructions
- Power Automate actions
- Connectors
- Teams or web deployment
Best-fit users
- IT-supported innovation teams
- Customer service teams
- Internal support teams
- Policy and governance teams with controlled source material
Extra cost risk: High; Copilot Credits and connectors
Watch-outs
- Copilot Studio usually introduces consumption billing.
- External-facing agents need strict content boundaries and escalation.
- Action-taking agents need testing, audit logs and rollback.
- Do not let agents update critical records without human approval unless the process is mature.
Example use cases (8)
Centre-facing FAQ agent
Centres ask questions about published guidance
Where: Copilot Studio web agent
Internal IT help agent
Staff ask for IT help and create tickets
Where: Copilot Studio in Teams
Qualification approval assistant
Helps staff follow internal approval process
Where: Copilot Studio
EQA action assistant
Helps staff create and track EQA actions
Where: Copilot Studio + Power Automate
Governance evidence assistant
Finds relevant evidence for audits
Where: Copilot Studio
Policy impact agent
Identifies which documents may be affected by a policy change
Where: Copilot Studio
Finance enquiry agent
Answers supplier or budget process questions
Where: Copilot Studio
Public information agent
Answers questions from public website content only
Where: Copilot Studio