Organisation-wide automation and agent governance
This tier is for mature organisations that want unattended automation, enterprise agent governance and stronger lifecycle controls.
Typical products and features
- Power Automate Process
- Power Automate Hosted Process
- Unattended RPA
- Agent 365
- Microsoft 365 admin centre
- Power Platform admin centre
- Purview
- Entra ID
Best-fit users
- IT
- Security
- Operations
- Data governance
- Risk and compliance
- Senior process owners
Extra cost risk: High; enterprise licensing
Watch-outs
- This level needs ownership, operating model and budget.
- It is not a casual productivity rollout.
- The organisation needs clear rules for who can create, publish, share, modify and retire agents.
Example use cases (8)
Overnight registration validation
Check records and flag exceptions
Where: Power Automate Process
Legacy data entry bot
Enter data into a system without API access
Where: Hosted Process
Continuous document intake
Process submitted documents and route exceptions
Where: Power Automate + AI Builder
Regulatory monitoring
Watch sources and alert policy owners
Where: Power Automate / Copilot Studio
Certificate production preparation
Prepare records for certificate processing
Where: Power Automate / RPA
Agent inventory
Register owners, scopes and data sources for every agent
Where: Agent 365 / admin tools
Agent access review
Check which agents can access which knowledge sources
Where: Admin centre / Agent 365
Shadow agent detection
Identify unmanaged or ownerless agents
Where: Admin centre / Agent 365